How Hi PG handles your information
This policy explains how Hi PG (“Hi PG”, “we”, “us”) collects, uses, discloses, protects, retains, and deletes information when customers and property owners use Hi PG.
1. Who is responsible
Hi PG is operated by Hi PG, located at 500072. Privacy questions can be sent to hipg.support@gmail.com.
2. Information we collect
- Account and identity: name, email address, verified mobile number, role, authentication-provider identifiers, and session/security identifiers.
- Customer profile: occupation, contact phone, permanent address when required, guardian/contact details, profile photo, and acceptance records.
- Owner and property: owner/KYC information, property address and location, property documents, photos, facilities, rooms, beds, prices, availability, and verification status.
- Identity documents: an Aadhaar or passport document when required for an applicable stay, or owner verification documents. Aadhaar is voluntary where an alternative is offered and is not used for advertising.
- Bookings and operations: selected property/bed, stay dates, fees, deposits, notices, complaints, support tickets, receipts, and status history.
- Payments: amount, currency, payment channel, gateway/order/payment/reference identifiers, payment state, refunds, and settlement records. Hi PG does not store card numbers, banking passwords, or UPI PINs.
- Location: foreground approximate or precise location only when you choose nearby discovery. Manual city search remains available.
- Device and diagnostics: push-notification token, request identifiers, security/rate-limit information, IP address, user agent, and operational error information.
3. How we use information
We use information to create and secure accounts; provide property discovery and availability; verify customers, owners, and properties; create and administer bookings; process and reconcile payments; provide receipts and notifications; manage complaints and support; prevent abuse, duplicate payments, and fraud; comply with lawful obligations; and maintain platform reliability.
4. When information is disclosed
We disclose only what is reasonably needed for the service:
- Relevant booking/profile details between the customer and the owner of the selected property.
- Data processed on our behalf by hosting/database, private object-storage, Firebase/Google authentication and messaging, Google Maps, Razorpay, and configured communications providers.
- Information required by law, legal process, safety needs, fraud prevention, or the protection of users and the service.
We do not sell personal or sensitive user data.
5. Permissions and choices
Location and notification permissions are optional. If location is denied, you can search manually. You can change permitted device access in Android settings. Providing profile information may be necessary only for the booking or verification feature that requests it.
6. Identity-document protection
Private identity/KYC documents are stored outside public website storage in a private object bucket. The backend authorizes access and uses short-lived signed access. Do not email a full Aadhaar number, UPI PIN, bank password, card PIN, or OTP to Hi PG support.
7. Retention and deletion
| Information | General retention approach |
|---|---|
| Active account/profile data | Kept while the account is active and needed to provide requested services; deleted or anonymized following account deletion. |
| Private profile and identity/KYC files | Removed when the account is deleted unless a specific lawful, verification, fraud, dispute, or regulatory need requires limited retention. |
| Bookings, payments, receipts, refunds, deposits and tax/accounting records | Limited records may be retained for the period required for accounting, tax, consumer disputes, fraud prevention, chargebacks, and applicable law. Login identifiers are removed or disconnected where retention is necessary. |
| Support, complaint and security content | Kept only while needed to resolve the request, protect the service, or meet a lawful retention requirement, then deleted or anonymized. |
| Backups | Age out under restricted backup-rotation processes; restored data remains subject to the deletion controls. |
To delete your account, use Account → Delete account in Hi PG or follow the external deletion process. Account freezing is not used as a substitute for deletion.
8. Security
We use HTTPS, authenticated and role/ownership-checked access, platform secure token storage, private file storage, short-lived file access, password hashing, payment-signature verification, rate controls, audit records, and access minimisation. No service can guarantee absolute security.
9. Your choices and requests
You may ask about your data, request correction or deletion, withdraw optional consent where applicable, or raise a grievance by contacting blujaytechnlogies@gmail.com. A request may require reasonable identity verification.
10. Children
Hi PG is intended for adults aged 18 and over and is not designed for children.
11. Changes
We will update the effective date and version when this policy changes. Material changes may be presented for renewed in-app acceptance where appropriate.