Terms for using Hi PG
These terms form an agreement between you and Hi PG for use of Hi PG.
1. Eligibility and accounts
You must be at least 18 years old, give accurate information, protect your sign-in credentials, and use only an account you are authorized to control. You are responsible for activity performed through your account until you notify us of unauthorized access.
2. What Hi PG provides
Hi PG provides property discovery, availability, booking, payment-support, property-management, notification, complaint, and support technology. Accommodation is supplied and operated by the relevant PG owner. Hi PG is not the owner of a listed property unless a listing expressly says otherwise.
3. Listings and bookings
Property information, prices, deposit, notice period, house rules, dates, and availability shown for a booking form part of that booking information. A request is not confirmed until the service records the required successful payment or owner approval and confirms inventory. Availability can change before confirmation.
4. Payments
- Razorpay payments are confirmed only after server-side gateway verification; a client success screen alone does not confirm payment.
- Direct UPI or cash payments are sent to and confirmed by the relevant owner. They are not held or independently verified by Hi PG.
- Never pay a destination that is not shown in the authenticated booking flow, and never share a UPI PIN, banking password, card PIN, or OTP.
- Recurring AutoPay operates only after customer authorization. Deleting an account stops future supported mandates but does not erase a valid amount already due.
5. Cancellations, refunds and deposits
Cancellation, no-show, refund, notice-period, and deposit results depend on the displayed booking/property terms, payment channel, stay status, and applicable law. Account deletion is not a cancellation or refund request. See the Refund & Cancellation Policy and contact support before deleting an account with an open stay, refund, or dispute.
6. Customer responsibilities
Customers must provide truthful booking/verification information, follow property rules, pay valid charges, avoid damage and unlawful conduct, and use identity documents belonging to themselves. Uploading another person's document without authority is prohibited.
7. Owner responsibilities
Owners must have authority to list and operate the property; keep descriptions, inventory, pricing, rules, and availability accurate; maintain required licences/registrations; protect customer information; provide safe accommodation; issue accurate decisions and receipts; and comply with applicable accommodation, tax, consumer, safety, and privacy obligations.
8. Acceptable use
You must not impersonate others, submit false payment claims, misuse identity documents, evade payment, manipulate inventory, scrape private data, interfere with service security, upload unlawful or malicious content, or use customer/owner data outside the accommodation and support purpose.
9. Suspension and termination
We may restrict or suspend access when reasonably necessary to investigate fraud, protect users, comply with law, address material breaches, or secure the service. You may permanently delete an eligible account through the app or the account-deletion process. Necessary financial or legal records may remain as described in the Privacy Policy.
10. Service availability and liability
Technology, payment, network, mapping, and notification services may occasionally be delayed or unavailable. Nothing in these terms limits rights or liabilities that cannot legally be limited. To the extent permitted by law, responsibility will be assessed according to the party controlling the relevant accommodation, payment channel, or platform service.
11. Governing rules and disputes
These terms are governed by applicable law in India. Before starting formal proceedings, contact the grievance officer so the issue can be investigated. Mandatory consumer rights and available statutory forums are not excluded.
12. Contact
Questions: hipg.support@gmail.com
Operator: Hi PG
Address: 500072